General FAQs

Need help with your print order? Our expert team are on hand 24 hours a day, 6 days a week, offering full guidance and support from enquiry to delivery.
Take a look at our guide below or if you have any other questions, don’t hesitate to get in touch! 

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Delivery

When will I receive my order?

This varies between products but we can usually deliver within 3-7 working days. Your email confirmation will include an estimated delivery date but should you need an order urgently, we do offer priority delivery; please get in touch for more details.

Can you deliver outside of the UK?

Yes, we’ll be able to confirm the cost of delivery once the weight and dimensions of the delivery is known. Please note that there may be additional customs charges.

Can you distribute my print for me?

Yes, we can send to one or more addresses for you either by Royal Mail or by a tracked courier service. There’ll be an extra charge for each delivery.

Can you deliver to my customer under a plain cover?

Yes, just let us know that this is a requirement and we’ll ensure that the delivery note/packaging is completely unbranded. We never enclose invoices with our deliveries.

Can I track my delivery?

Most of our deliveries are sent using DPD who provide a 1 hour time slot for delivery. We occasionally use other couriers so if the tracking link and one hour delivery window is important then just let us know and we’ll ensure your print job is delivered by DPD.

Eco-conscious

Are you eco-conscious?

Yes – all our inks are 100% vegetable based and we recycle all our waste paper. For further information, please visit our ‘Environment’ page.

Can my print be recycled after use?

Mesh banners can be recycled; however, you’ll need to check with your local recycling facilities to see if they’ll accept it.

Print Colours

How many colours can I have printed?

As many as you like. We print by mixing Blue (otherwise known as cyan), red (otherwise known as magenta) yellow and black. This is referred to as CMYK and from these 4 colours we can produce all the colours of the rainbow.

Do I pay for each colour I have printed?

There is sometimes a reduced cost for black only printing but if you’re having colour print then you can include as many colours as you like at no extra cost. There would only be an additional cost if you require a Pantone colour (this is where a specific ink is used rather than creating the colour from the standard (CMYK) 4 colour process.

Single & double sided printing

Can I order single or double sided print?

Our PVC Banners (excluding mesh banners) can be printed either single sided (on just one side) or double sided (to both sides). 

If you are ordering a banner that is being displayed against a flat surface, no print is required on the reverse side – unless you plan to swap your banner around to display a different message on the back. 

Print order proofs

Can I see a finished sample before placing my order?

If you would like a digital proof of your design artwork, please let us know when placing your order.

Placing an order assistance

I haven’t ordered print before…

No worries! Our friendly sales team are on hand to talk you through the process without the use of jargon. Our design team are available to help with artwork and our pre-press and production teams will check the quality at all stages.

Rest assured – your print run is in experienced hands.

Large format printing

What does large printing mean?

Our large format printers can print up to 3 meters in width with no limit to length. Large format printing is used for banners, roller banners and printed boards.

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